Privacy Policy

Diamond in the Rough Cleaning | Nina Emory

Effective Date: May 1, 2025

We are committed to respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information.

1. What We Collect

We may collect:

Name, address, email, and phone number, Details about your property or cleaning needs, SMS or email communication preferences, Website usage or booking behavior (via cookies)

2. Use of Information

Your data is used to:

Schedule and confirm appointments, Send service reminders and notifications, Respond to inquiries or support requests, Send occasional offers (if you opt in)Improve our services

3. SMS Communication Compliance

If you opt in or book a service via a form or scheduling tool, you consent to receive relevant SMS messages from Diamond in the Rough Cleaning.

Reply STOP to unsubscribe, Reply HELP for assistance, Message frequency varies, Standard message and data rates apply, SMS consent is not required for cleaning services

4. Sharing of Information

We

do not sell

your personal information. We may share data with trusted service providers (e.g., payment processors or scheduling platforms) solely for business operations.

5. Data Security

We use secure platforms and access controls to protect your data. However, no system is completely immune to breaches, so we encourage caution when sharing sensitive information.

6. Your Rights

You may request:

Access to or correction of your personal information, Removal from our SMS/email lists, Deletion of your records (subject to legal retention policies)

Contact us at [email protected] to exercise these rights.

7. Policy Updates

We may revise this Privacy Policy periodically. The updated version will be posted with a new effective date.

8. Contact Us

For questions about your privacy:

📧 [email protected]

📞 704-320-7526